Follow today's conference on Twitter: #PatientExp
Today's chair is Ian Donaghy, who is also speaking this afternoon:
Working with older people, and people living with frailty to listen and improve patient experience
Ian Donaghy
Keynote Speaker, Conference Host, Trainer, Author of Dear Dementia: The Missing Peace & A Pocketful of Kindness
• working with older people to listen and improve patient experience
• the veterans passport
• improving the experience of hospital discharge
• working with people with frailty: what we have learned from patients
• responding to patient experience insight: our experience
Patient Experience Insight
Lou Gallie
Patient Advocate, Blog Writer and Volunteer
University Hospitals Plymouth
• what is experience of care? My journey
• the little things that make a big difference
• meaningful engagement and involvement
• patient leadership in action: sharing my story to improve awareness
Measuring and Improving Experience of Care
Clare Enston
Head of Insight
NHS England
• a national update - starting with what matters to people using the service
• what is coproduction and what difference does it make?
• co-production case studies and examples of methodologies
• tips and key learning points for delivering and sustaining improvements