Chair’s Welcome & Introduction
David Thorpe
Deputy Chief Nurse
West Hertfordshire Hospitals NHS Trust
Ward Accreditation: Driving Improvement at Ward Level
Carol Bradley
Lead Nurse – Assessment and Accreditation
Kerry Williams
Deputy Head of Midwifery
University Hospital Leicester NHS Trust
• what matters to people using the service?
• what inspires Ward Leaders to improve?
• tips and advice improving quality at wards level
• celebrating Success and Supporting Wards that are not meeting the standards
• key learning points for delivering improvements at ward level from the Bolton System of Care Accreditation (BoSCA)
Ward Accreditation: Strengthening quality assurance by implementing an evidence-based revision of a ward accreditation programme
Kim O’Keeffe
Director of Nursing, Midwifery and AHP’s
Louise Dickinson
Acting Deputy Director of Quality Safety and Innovation in Clinical Practice
Royal Cornwall Hospitals NHS Foundation Trust
• why we revised our ward accreditation system
• the new ward accreditation programme, referring to the evidence base to re-evaluate the metrics used for assessment
• the integration of five new elements, including direct registered nurse care time and ward climate
• sustaining improvement and ensuring confidence in the programme
Achieving CQC Outstanding Services through Quality Accreditation
Mr Perbinder Grewal
Vascular Surgeon and Human Factors Trainer
• aligning ward peer review system to the CQC fundamental standards
• the CQC Quality markers
• how to close the gap between the predominant management practices and culture of the NHS and the “microclimate” associated with local QI activities
• advice for meeting CQC Outstanding
• human factors driving improvement
Supplier Showcase: Genome QI - A Ward Accreditation Digital Solution
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Dr Michal Gorski
CEO | Genome
Stacey Hatton
Lead Nurse | Genome
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Ward Accreditation - Case studies from Exemplar Wards
Vicky Dunne
Assistant Chief Nurse - Exemplar and Transformation
University College London Hospitals NHS Trust
• meeting quality standards
• the system explained
• case studies from Accredited Exemplar Wards: our experience and what it has meant to us as a team
Vicky kicked off the afternoon with an overview of what Exemplar@UCLH is and her extensive experience working there which she is very proud of. She strongly believes the Exemplar accreditation program leads to increased patient and staff satisfaction, lower rates of burn out and fosters a collaborative culture
She then proceeded to showcase how the standards of Exemplar were defined, covering a wide range of evidence based procedures.
To end, Vicky presented the actions and outcomes for the programme going forward to maintain a high standard of practice. After which she took questions from the chair opening up a discussion with the delegates.
EXTENDED SESSION: Driving Pride on the Wards Engaging staff and empowering leadership to improve quality standards on hospital wards
Christine McKenzie
Professional Lead Executive Nurse Network
The Royal College of Nursing
• encouraging ownership of continuous quality improvement at ward level
• what does well-led mean at ward level?
• engaging and empowering staff to improve the basic standards and quality of care at ward level and reduce variation in standards between wards
• sharing best practice across wards
• increasing staff pride within their ward areas
• examples in practice from a Ward Leader
Christine began her session by dedicating some time to thanking all staff members at wards all around the country, acknlowedging how challenging their line of work has been during the course of the pandemic.
She included a breakout group session halfway through her session asking all delegates to discuss amongst themselves something that they are proud of at work. After these breakout rooms ended, they shared their stories amongst themselves with Christine. The session was highly interactive and full of discussion.
Optimising Ward Accreditation
Michelle Hope
Associate Chief Nurse Quality Assurance
West Hertfordshire Hospitals NHS Trust
• impact of covid-19 on ward accreditation – what we did at West Herts
• pausing during rollout of Electronic Patient Records – which we are about to do
• gap analysis of our progress so far and the next steps – we are doing this this month
Ward Accreditation for Patient Safety
Fiona Holley
Head of Education (Nursing, Midwifery & Allied Health Professionals)
Ashford & St Peters NHS Foundation Trust
• how to improve and measure patient safety and quality on the ward
• ensuring safe staffing
• developing and measuring a safety culture
We are also holding this conference again in May 2022, find out more here -