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This national conference aims to bring together leaders of outpatient services to focus on improvement and the delivery of outstanding outpatient care and experience. The conference opens with National Developments followed by case studies focusing on improving quality, efficiency and meeting the Care Quality Commission Quality Ratings in outpatients. The conference continues with an extended in depth masterclass which will contact interactive group work focusing on Improving, capacity, access, patient flow and waiting times in outpatient services. Further sessions will focus on improving patient experience, improving outcomes in outpatient services, developing and implementing core standards and the developing role of virtual outpatient clinics in reducing pressure on outpatient services.
“The opportunity to transform the outpatient experience through judicious use of digital tools is huge ”
Tara Donnelly, Chief Digital Officer, NHSX, September 2019
“The transformation of the traditional model of outpatient services into a flexible, responsive series of services has become one of the major challenges for the NHS. Patients need services that can offer rapid access to advice to support self management and prevention.“
Prof Julian Redhead, Chair of Shelford Group Chief Medical Officers and CMO, Imperial College Healthcare NHS Trust, September 2019
This conference will enable you to:
- Network with colleagues who are working to improve outpatient services and patient care
- Learn from established practice delivering effective outpatient services
- Reflect on national developments including the findings from the recent Royal College of Physicians report into the Future of Outpatients
- Develop your skills in improving capacity, access, patient flow and waiting times in outpatient services
- Understand how you can improve quality in outpatients in line with the CQC Quality Ratings
- Identify key strategies for developing virtual outpatient clinics including understand risk issues and which patients are suitable for Virtual Consultations
- Understand how to measure, monitor and improve patient experience in outpatients
- Self assess and reflect on your own practice
- Gain CPD accreditation points contributing to professional development and revalidation evidence
PLUS: There will be an opportunity to hear from Visiba Care in the pre-conference supplier showcase session.
