Find out more about virtual attendance
The Care Quality Commission and Local Authority Quality Monitoring Teams place expectations on managers, team leads and senior staff members to demonstrate compliance to regulations and legal frameworks.
This masterclass will support all levels of management to understand how to effectively lead and manage teams using different management and leadership styles and understand the differences between them.
The return to inspections by the commission and local authority teams have seen a trend in many services being rated as inadequate or poor in the well led key question and authority standards.
There have been many recent challenges for managers to ensure services a reaching their key performance indicator targets whilst supporting their teams and, performance managing staff.
This course helps to identify the difference between leading and managing teams. Identify characteristics around effective team working and gives delegates the tools to manage challenges around conflict, communication, and team cultures.
Learning will enable delegates to adapt approaches and styles to demonstrate a well led organisation and, inspire teams to work with managers with a proactive culture visible across systems and processes in the service.
WHO SHOULD ATTEND: Nominated Individuals, Registered Managers, Seniors, Team Leaders, Line managers.
KEY LEARNING OBJECTIVES:
- Understand the difference between leadership and management.
- Develop an understanding of different leadership and management styles characteristics.
- What does an effective team look like and how to support staff to work as a team.
- Understand models around Mentoring and Coaching teams.
- How to instigate culture change in your service.
- Inspire and motivate your teams supporting good outcomes for customers/clients.
- What does effective communication look like in services.
- Develop resilience in managers and teams.
FACILITATOR
Tracey McGee has worked in health and social care for over 20 years. She began her career within Occupational Therapy in acute front door services such as A & E, admission avoidance and emergency assessment units.
Tracey has worked with some of the Uk’s leading providers as a specialist adviser in healthcare, social care. Tracey provides independent support and advice supporting services on compliance and governance to regulations, turn around services, working alongside nationally recognised legal teams on enforcement actions and notice of proposals and decisions to terminate registrations.
Tracey has a degree in health including law and ethics. Tracey has a BA (Hons) degree in Leadership and management in which her dissertation had the subject focus of team working with the psychological principles underpinning team working.
Tracey is also a mentor and coach volunteer using any free time to work with The Princes Trust.
Tracey works on varies programmes including, coaching young people and over 25’s returning to work, to develop confidence and self-awareness skills to be ready for the workplace.
