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Transforming Patient Experience across Hospital Clinics

This Conference is now Closed

Virtual Mini Conference (10.00 - 12.55)

Free for NHS

This CPD conference will provide you with the opportunity to learn from outstanding practice in improving the performance of your clinic through Patient Flow and Patient Experience.
Following on from our successful CPD Patient Experience in Phlebotomy conference last November, we are broadening the conversation to include all clinics across healthcare settings. Our speakers will describe how fully accessible appointment scheduling impacts patient flow, and how you can decrease DNA’s by up to 90% - for every clinic that relies on patient appointments.

“The Covid-19 pandemic has further amplified the need for radical change in the provision of diagnostic services, but has also provided an opportunity for change.”

Professor Sir Mike Richards CBE Chair – Independent Review of Diagnostic Services for NHS England 2021

“Over 6.5 million people rely on 10to8 to manage over 900k NHS appointments per year. The NHS utilises 10to8 to organise short medical appointments, like blood tests at scale, while gaining essential patient behaviour insights and helpful data.”


“Effective phlebotomy services are the first step to providing quality pathology tests.”

NHS Improvement

This webinar will enable you to:

  •  Network with colleagues who are looking for a solution to eliminate appointment backlogs
  • Learn from outstanding practice in improving clinics performance
  • Reflect on national developments and learning
  • Improve the way you report and analyse the performance of your clinic - insight drives improved
    patient experience
  • Develop your skills in how to depressurise staff through improved scheduling
  • Understand how crucial Accessible Appointment Scheduling is for all your patients including the elderly, less tech savvy and disabled
  • Understand how you can transform patient experience with best-in-class Accessible Appointment Booking
  • Identify key strategies for future-proofing and scaling your clinics performance
  • Self assess and reflect on your own practice
  • Supports CPD professional development and acts as revalidation evidence. This course provides 2.5 Hrs training for CPD subject to peer group approval for revalidation purposes

Speakers Include:

Tracy Rubery

Director of Transformation, Executive Phlebotomy Steering Group Chair
Barking and Dagenham, Havering and Redbridge (BHR) Integrated Care Partnership and North East London Health and Care Partnership

Jeremy Kidd

Deputy Director of Transformation
NHS North East London Clinical Commissioning Group; Barking and Dagenham, Havering and Redbridge (BHR) Integrated Care Partnership; and North East London Health and Care Partnership

Sanjiv Luckhea

Assistant Director CHSCS (Adult) & Redbridge EMN Ambassador
North East London Foundation Trust

In Partnership With

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