Find out more about virtual attendance
COURSE OUTLINE
This one day masterclass will focus on flow in clinics. Covid-19 has changed the way patients are accessing services and there are large waiting lists that will take 2 years to resolve. We will look at how clinics can improve flow and patient experience within Primary care GP surgeries and health centres. We will look at what flow is and how to improve the flow to ensure standardised processes to ensure safe and timely care for patients.
All Medical and Non-medical Staff should attend. This masterclass is aimed at Clinical Staff and Team Leads.
KEY LEARNING OBJECTIVES
- What is flow and how to improve?
- Access issues
- Triage and consultations
- Staff Engagement
FACILITATOR
The course is facilitated by Perbinder Grewal, a General & Vascular Surgeon, Human Factors & Patient Safety Trainer, and Emotional Intelligence Practitioner; leads on medical education both locally and nationally; Member of the Faculty of Surgical Trainers at the Royal College of Surgeons of Edinburgh; formerly lead for e-learning for healthcare for the Royal College of Surgeons of England; experienced trainer and coach who uses new insights to develop patient safety, staff engagement and psychological safety; has Postgraduate Certificates in Leadership and Coaching.
Feedback from previous masterclasses facilitated by Perbinder includes:
“Brilliant and enlightening”
“Engaging Speaker”
“Inspirational”
“Best modelling of leadership”
“Perbinder is very insightful in the way he talks about all the specified topics like Motivation, Psychological Safety, Workplace cultures, Resilience, Mental Toughness and how that can all be connected to each other in relation to changing staff behaviours and attitudes”
